Privacy Policy

Riviera Casino respects your right to privacy. This Privacy Policy explains the security measures which we have implemented to protect and manage your personal data in accordance with applicable data privacy regulations mentioned below.

This Privacy Policy (together with the Cookie Policy, the Terms & Conditions, and any other documents referenced therein) sets out the basis on which we process your personal data through your use of frontend.rivieracasino.com (the ‘Website’). This Website is not intended for persons under the age of 18, and we do not knowingly collect data relating to such persons.

It is important that you read this Privacy Policy together with any other privacy notices we may provide you with on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them.

This Privacy Policy sets out how We manage your personal information and applies to Riviera Entertainment B.V Gambling . and its related registered companies that operate the commercial brands, variously referred to as “We”, “Us” or “Our” in this policy.

Unless otherwise defined within this Privacy Policy, capitalised terms used henceforth shall have the same meaning as set out in the Terms & Conditions.

About Us

For the purposes of the Act, the data controller is Riviera Entertainment B.V Gambling ,Korporaalweg 10, Willemstad, 0000CW – Curacao. (the ‘Company’).

The principles set out in this Privacy Policy apply to all instances in which Riviera Entertainment B.V Gambling . processes your personal data as a Data Controller for the purposes described in this Policy.

We take processing your personal data very seriously, and in order to help us properly protect your data, we use a data protection officer who you may contact on [email protected] whenever you have any concerns with respect to us processing your personal data.

Your Rights

Your privacy is very important to Us. We understand you want to remain in control of your personal information and that We must earn and retain your trust.

‘personal data’ or ‘personal information’ means any information relating to an identified or identifiable natural person (also known as the ‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

In short, personal information includes information that is attributable to a specific individual, such as name, address, telephone number, email address and payment details, as well as other information that may be used, alone or together with other data, to identify a person.

We have created this privacy statement to show our commitment to the responsible handling and protection of your personal information. We can assure you that we keep your information confidential and do not sell or rent our customers’ personal information to third parties. We will only disclose your personal data to third parties as explained in this Privacy Policy, or where we are subject to a legal obligation or public duty to disclose such data.

This Privacy Policy sets out Our policies regarding the collection, utilisation and protection of the personal information of those using the Website. It also serves to inform you, as data subject, of your rights pursuant to data protection law. In brief, you are entitled to the following rights and remedies:

Access to your personal data – We are happy to provide you with access to the personal information we process about you. However, We may need to verify your identity prior to doing so. We may ask you for proof of identity, as well as sufficient information about your interactions with us so that we can locate the relevant data. Please contact us on [email protected] to exercise your right in this manner.
Rectification of your personal data – It is important that the personal data we hold about you is accurate and current. If at any time during the term of our business relationship you realise that certain data we hold about you is not accurate or up-to-date, We kindly ask you to contact us to correct such data. We may ask for further documentation from you to verify certain details if this is necessary. Please contact us on [email protected] to exercise your right in this manner.
Erasure of your personal data – As a data subject, you have a right to request the erasure of your personal data (the right to be forgotten). However, this right is not absolute, and so it may not always be possible for us to erase your data immediately as we are subject to certain legal obligations which may prevent us from doing so. We will always inform you when we are unable to process your request for such reasons. Please contact us on [email protected] to exercise your right in this manner.
Restriction of processing your personal data – This means that you may ask us to suspend the processing of your personal data in the following situations: (a) if you want us to ensure the data’s accuracy, (b) where we are using your data unlawfully, but you do not wish for us to erase it, (c) where you need us to hold on to your data even when We no longer need it, as you may need it to establish, exercise, or defend legal claims, or (d) where you have objected to Our use of your data, but we need to verify whether We have any overriding legitimate grounds to use it. Please contact us on [email protected] to exercise your right in this manner.
Objection to process your personal data – Where we rely on our legitimate interest (or those of a third party) to process your personal data, and you wish to object to us processing your data on this ground as you feel it impacts on your fundamental right and freedoms, you may exercise your right to object to the processing. The right to object to processing may also be exercised where We are processing your data for direct marketing purposes. Please contact us on [email protected] to exercise your right in this manner.
Right to data portability – You may request us to transfer your personal data to you or another third party, in limited circumstances. We will provide to you, or a third party of your choice, your personal data in an easily readable format. Please contact us on [email protected] to exercise your right in this manner.
Marketing and promotional material – As our customer and user of the Website, you have the choice to opt-in to receive updates from us and promotional material, to keep you updated on our latest products and services that may be of interest to you. Where we rely on your consent to process such personal data, you may withdraw your consent at any time. Please contact us on [email protected] to exercise your right in this manner.
Right to file a complaint– If you are not satisfied with the way we are managing your personal data, it is your right to make a complaint at any time to a data protection authority of your choice. We would, however, appreciate the chance to deal with any concerns you may have before you approach such an authority. Send us an email on [email protected] with any concerns you may have, and we will do our utmost to address your concerns in a satisfactory manner.

You may also request, free of charge, information on the scope, origin and recipients of the stored data as well as the purpose of storage.

There are however exceptions to these rights. For example, We may deny access to your personal data in certain circumstances if making the data available would reveal personal information about another person or if We may be legally prevented from disclosing such information. In addition, We may be able to retain data even if you withdraw your consent, where We are obliged by a legal requirement to process your data, such as the Anti Money Laundering legislation.

What data do we process and how do we use it?

A. Information you provide us with: In order to create an account, you may be requested to provide us with your first and last name, your nationality, your country of residence, proof of your identification, proof of your residence your email address, and any further information which may be required for authenticating your payment methods. You may also be requested to create a unique login name, password, and a password hint to help you to recall your password, in relation to setting up your account. Apart from the purpose of creating your account, this information is collected upon registration for various reasons including: (i) for your personal identification; (ii) to enable us and our partners to contact you for customer service purposes; (iii) to tailor the content of our site to meet your needs; (iv) to share certain information with selected partners; (v) to permit us or our partners to verify your compliance with any special conditions which might apply.;

B. Information we collect about you: Like many other professional websites, we use cookies to improve your experience when using Our Website. When you visit our Website we may automatically collect information about your computer, your IP address, geographical location, information about your visit and how you interact with our site. For more information on how we use cookies to improve your experience, see our Cookie Policy;

C. Information we receive from third parties: We may process additional personal data on you which we receive from Our partner services providers such as advertising networks, search engine providers, analytics and social networking sites, in order to help us understand visitor behaviour patterns, which we use to help us improve Our service and the Website.

In addition to the above purposes, we will use your personal data for the following purposes:

To verify and administer your account – this includes ensuring that your payments are successful;
To send you service emails – upon registration, we may send you an initial email to confirm your registration. We may also send you further e-mails if there are any changes to our Terms & Conditions, or if we need to contact you regarding your account. You cannot opt-out of receiving such emails, however, we can assure you that we will only send you such e-mails when absolutely necessary;
To send you promotional materials –If you have opted in to receive marketing messages, we will use your personal data to keep you informed on current and forthcoming products, services, offers or promotions that may be of interest to you. You may unsubscribe to receiving such communications at any time, either by pressing the ‘unsubscribe’ feature in an e-mail communication or through the opt-out feature in your account settings found on the Website’s home page;
Service providers – from time to time, we may share your personal data with third-party service providers who are entrusted to perform certain data processing activities on Our behalf (‘Data Processors’), such as payment service providers and telecoms providers for voice call services or SMS mobile communications. Whenever we engage our Data Processors, we do Our utmost to ensure that these Data Processors process your data in compliance with all data protection and privacy laws, and in a secure and confidential manner, following the best business practise standards. We currently use Data Processors to assist us with the following data processing activities:

a. For Know Your Customer (‘KYC’) checks. Shufti Pro Limited is used for the identity verification process. Click here for Shufti Pro privacy policyPrivacy Policy
b. For the collection of statistical information (Google Analytics).
c. For the collection of behavioural information.

Access to personal information within the Company is limited to employees of the Company or employees or representatives of partners who require such information to fulfil their role. Such personnel are required to keep all personal information confidential and are notified of Our Privacy Policy.

Transfers of Personal Data

Our partners or Data Processors may be based in countries which do not form part of the European Economic Area (‘EEA’). The data that we collect from you may, therefore, be transferred to, and stored at a destination outside the EEA. It may also be processed by employees located outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the processing of your KYC data or the collection of statistical information concerning you. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and all applicable law.

Whenever We transfer your personal data out of the EEA, We ensure that a similar degree of protection is afforded to your personal data by ensuring that at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission (‘Adequacy Decision’);
Where such Adequacy Decision has not been issued we shall only transfer your personal data to certain service providers, where necessary, where we would have ensured that adequate safeguards, such as specific contracts approved by the European Commission, or which give personal data the same protection it has in Europe, have been put in place.
Where we use providers based in the United States of America, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the European Union and the United States.

We do not trade your personal information to third parties for marketing purposes without your express consent.

How long do we keep your data?

We only retain your personal data for as long as is absolutely necessary for the purpose that We originally collected it for and as authorised by applicable laws. Should you close your Riviera Casino account, We will keep your personal data in order for us to comply with Our duties under applicable legislation such as anti-money laundering laws, tax/revenue laws and other applicable regulatory requirements and to resolve any disputes. Where We are not bound by any law to retain your data for a specified period of time, We will retain such data for the whole duration of Our business relationship, unless you exercise your right to erasure, in which case We are duty-bound to erase your data. For more information on how long We keep your personal data, please contact us on [email protected] and We will provide the specific data retention terms for your jurisdiction.

Security

We are committed to protecting our users’ information. Your password protects your user account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having used the Website.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

While we take data protection precautions, no security measures are completely secure, and we cannot fully guarantee the security of user information.

Compliance

From time to time, We may transfer your personal and/or financial information to other companies in order to perform or improve our services, or to help our security, credit risk or fraud protection activities. As mentioned above, We may also send your personal information to our partners. By submitting your details, you understand that your personal information may be transferred for the purposes set out in this paragraph. Any transfer of information will take place in accordance with this Privacy Policy and as permitted and/or required by law.

You should be aware that in addition to the circumstances described above, we may disclose your financial or personal information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or when We have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

All information you provide to us is stored on our secure servers located within the European Union. Any payment transactions are encrypted using SSL technology.

Effectiveness and Changes to Privacy Policy

This policy was last updated on 24th May 2018. Any material changes in the way we use personal information will be described in future versions of this Privacy Policy.

We will inform you should We update this policy by sending you an e-mail or message about the changes. You will have the option to consent to any material changes. Any updates to this policy shall be effective upon your acceptance of the changes.